diff --git a/src/handbook/sales/engagements.md b/src/handbook/sales/engagements.md index fc6741fb4f..665370a9b5 100644 --- a/src/handbook/sales/engagements.md +++ b/src/handbook/sales/engagements.md @@ -158,3 +158,43 @@ as evidenced by a PO or signed quote, is the sole determinant. - Contract Start Date - Company address - Renewal Date + +## Deal Approval Process (Deal Desk) +To ensure consistency and efficiency in our deal cycles, all proposals must follow the established Deal Desk workflow. This process covers the end-to-end journey from initial proposal creation through security review and final legal/contract execution. + +### Overview of the Flow + +#### Proposal Stage + +Sales reps create proposals and determine if the deal structure (discounts, terms, payment schedules) is standard. Non-standard deals are routed to the CEO via Slack for approval. + +```mermaid +graph TD + %% Nodes + Start["Is the deal structure standard?"] + AcceptProposal["Customer accepts the Proposal 'Agreed in Principle'?"] + Negotiate["Rep must negotiate with the customer"] + DealCriteria["Is there a discount? + Is the term > 1 year? + Payment terms > Net 30
"] + CEO["Route to CEO for Slack approval"] + Security["Go to Security Process"] + + %% Connections + Start -- Yes --> AcceptProposal + Start -- No --> DealCriteria + + AcceptProposal -- No --> Negotiate + AcceptProposal -- Yes ----> Security + + Negotiate --> Start + + DealCriteria -- No --> Security + DealCriteria -- Yes --> CEO + + CEO -- Reject --> Negotiate + CEO -- Accept --> Security +**Security Review**: If a customer requires a security review, the AE coordinates between the customer's questionnaire and the CTO/Engineering team to provide approved answers. +**Legal & Contract Process**: This stage handles the Master Subscription Agreement (MSA). Depending on whether the customer accepts our standard MSA or requests minor/major redlines, the contract is routed to Legal (Amy) and/or the CEO for cost and term approval before final signature. + +Please follow the detailed step-by-step routing and decision points outlined in the [Deal Desk Flow Document](https://docs.google.com/presentation/d/1dnv-x9YMHirI3ctVLl2paRScoTwgwWXdLn1rG3rlFbc/edit?usp=sharing)