🧠 TensorGo Customer Service Platform

A user-friendly customer support platform that enables users to log in via Google, submit categorized queries or feedback, and chat with support agents instantly through Intercom Messenger. This application ensures transparency, keeps track of past queries, and makes support interaction seamless and intuitive.

---

🙁Uable To Host : Tries to host on Render but due to deployment delays and caching issues on the Render platform, I was unable to host the website within the 24-hour assignment window.

---

✨ Features

• 🔐 Google OAuth Login for easy authentication
• 📝 Categorized Query/Feedback Submission
• 💬 Real-Time Chat Support with Intercom Messenger
• 🧾 View Previous Queries for transparency
• 🎯 User-specific Intercom conversations
• 🌐 Responsive UI built using Tailwind CSS

---

📦 Tech Stack

Technology	Usage
React.js	Frontend Framework
Node.js	Backend Runtime
Express.js	Backend Server
MongoDB	Database for storing user queries
Passport.js	OAuth with Google
Intercom	Live chat and customer communication
Tailwind CSS	Styling and responsiveness

---

⚙️ Getting Started

🛠 Backend Setup

1. Navigate to the backend folder: bash cd backend

2. Create a .env file with the following content: env PORT=8080 MONGO_URI=mongodb://localhost:27017/tensorgo GOOGLE_CLIENT_ID=your_google_client_id GOOGLE_CLIENT_SECRET=your_google_client_secret GOOGLE_CALLBACK_URL=http://localhost:8080/auth/google/callback INTERCOM_ACCESS_TOKEN=your_intercom_access_token FRONTEND_URL=http://localhost:3000 SESSION_SECRET=your_secret_key

3. Install dependencies and run the server: bash npm install node index.js

---

🌐 Frontend Setup

1. Navigate to the frontend folder: bash cd frontend

2. Create a .env file with the backend URL: env REACT_APP_BACKEND_URL=http://localhost:8080

3. Install dependencies and run the app: bash npm install npm start

---

🧪 Features Walkthrough

• Login via Google
  The user is authenticated using Google OAuth and redirected to the dashboard.

• Submit Queries/Feedback
  Users can submit categorized queries with a clear message.

• Messenger Integration
  Intercom Messenger is available only on the dashboard. Past conversations and real-time replies are visible.

• History View
  All previous queries by the user are listed with status and timestamps.

---

Make sure to:

• Set all environment variables in both frontend and backend
• Allow your production domain in Intercom app settings

---

🧑‍💻 Author

Yash Kumar Meena
B.Tech CSE, IIIT Nagpur
Contact: [email protected]

---

📄 License

This project is open-sourced under the MIT License.