Updates to Contact us info

app/views/accessibility-statement.html

@@ -31,7 +31,7 @@ <h2>How accessible this service is </h2>
 
     <h2>Give feedback and report accessibility problems</h2>
     <p>We want to improve the accessibility of the Record a vaccination service.</p>
-    <p>If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email <a href="mailto:ravs.support@england.nhs.uk">ravs.support@england.nhs.uk</a>.</p>
+    <p>If you find any problems not listed on this page or think we’re not meeting accessibility requirements, <a href="/help-and-support">contact us</a>.</p>
 
 
     <h2>Enforcement procedure</h2>

app/views/help-and-support.html

@@ -0,0 +1,42 @@
+
+{% extends 'layout.html' %}
+
+{% set pageName = "Help and support" %}
+
+
+{% block content %}
+  <div class="nhsuk-grid-row">
+    <div class="nhsuk-grid-column-two-thirds">
+
+      <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
+
+      <p>Find answers to common questions in our user guide:</p>
+
+      <ul>
+        <li><a href="https://guide.ravs.england.nhs.uk/record-vaccinations/">Recording a vaccination</a></li>
+        <li><a href="https://guide.ravs.england.nhs.uk/managing-vaccines/">Managing vaccine batches</a></li>
+        <li><a href="https://guide.ravs.england.nhs.uk/managing-users/">Managing users</a></li>
+        <li><a href="https://guide.ravs.england.nhs.uk/records/">Editing and deleting records</a></li>
+        <li><a href="https://guide.ravs.england.nhs.uk/reporting/">Reports</a></li>
+      </ul>
+
+      <h2 class="nhsuk-heading-m">Contact us</h2>
+
+      <p>The Record a vaccination support team is available Monday to Friday, 8am to 6pm.</p>
+
+      <p>To contact the support team, you'll need to log in to the NHS National IT Customer Support Portal.</p>
+
+      {% from "action-link/macro.njk" import actionLink %}
+
+      {{ actionLink({
+      text: "Contact our support team",
+      href: "https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=7406446b9779f290dd80f2df9153af58&sysparm_category=952a26ff97bf16d0dd80f2df9153af31"
+      }) }}
+
+
+
+    </div>
+  </div>
+
+
+{% endblock %}

app/views/layout.html

@@ -31,7 +31,7 @@
     meta: {
       items: [
         {
-          href: "/contact-us",
+          href: "/help-and-support",
           text: "Help and support"
         },
         {

app/views/product-page.html

@@ -212,8 +212,8 @@ <h2 class="nhsuk-heading-l nhsuk-u-margin-bottom-5">Switching from another pharm
 
           <p>You will still have access to your previous system for at least 6 months so you can download reports.</p>
 
-          <p>Other questions? <a href="#">Get in touch</a>.</p>
-
+          <p>Other questions? <a href="/help-and-support">Get in touch</a>.</p>
+        
         </div>
       </div>
     </div>
@@ -241,10 +241,9 @@ <h3 class="nhsuk-heading-s">Assurance</h3>
 
         </div>
         <div class="nhsuk-grid-column-one-third">
-          <h3 class="nhsuk-heading-s">Helpdesk</h3>
+          <h3 class="nhsuk-heading-s">Help and support</h3>
 
-          <p>0333 038 4268<br>
-          <a href="mailto:ravs.support@england.nhs.uk">ravs.support@england.nhs.uk</a></p>
+          <p><a href="/help-and-support">Contact our support team</a></p>
 
           <p>Monday to Friday, 8am to 6pm</p>
 

app/views/terms-of-use1.html

@@ -12,11 +12,11 @@ <h2 class="nhsuk-heading-m">1. Introduction</h2>
 
       <p>1.1 These terms of use relate to your use of the Record a vaccination service, referred to in this document as the "Service".</p>
       <p>1.2 NHS England makes the Service available free of charge, to be used by staff of organisations that hold a valid ODS code and have been commissioned by NHS England to provide preventative health and/or vaccination services (the "Site").</p>
-      <p>For more information about the Service, see <a href="https://digital.nhs.uk/services/vaccinations-point-of-care/record-a-vaccination-service">NHS Digital: Record a vaccination service.</a></p>
+      <p>For more information about the Service, see <a href="https://digital.nhs.uk/services/vaccinations-point-of-care/record-a-vaccination-service">NHS Digital: Record a vaccination service</a>.</p>
       <p>1.3 References in these terms to "NHSE" means "NHS England" unless otherwise stated. </p>
       <p>1.4 References to "we", "our" and "us" are references to NHSE.</p>
       <p>1.5 All references to "you" or "your" means you as an approved user, who will be making use of the Service as part of your agreed role, operating at an NHSE-approved Site.</p>
-      <p>1.6 To contact NHSE about the Service, email <a href="ravs.support@england.nhs.uk">ravs.support@england.nhs.uk</a>.</p>
+      <p>1.6 To get in touch with NHSE about the Service, <a href="/help-and-support">contact our support team</a>.</p>
 
       <br>
       <h2 class="nhsuk-heading-m">2. Purpose of the service </h2>
@@ -141,7 +141,7 @@ <h2 class="nhsuk-heading-m">6. Service updates</h2>
       <p>6.5.1 an integral part of the Service </p>
       <p>6.5.2 subject to the Service’s terms of use </p>
 
-      <p>6.6 Any issues you have using the Service should be raised with our helpdesk, by emailing <a href="ravs.support@england.nhs.uk">ravs.support@england.nhs.uk</a>.</p>
+      <p>6.6 Any issues you have using the Service should be raised with our support team, using the details provided in clause 1.6 above.</p>
 
       <p>6.7 The Service may display, include or provide third-party content (including data, information, applications and other products and services) or links to third-party websites or services, and: </p>
       <p>6.7.1 You acknowledge and agree that we are not responsible for any such third-party services, information or web content. </p>
@@ -185,7 +185,7 @@ <h2 class="nhsuk-heading-m">9. General</h2>
       <p>9.9 The laws of England and Wales shall apply to these terms of use and to all matters relating to use of the Service. Any cause of action arising under or in connection with these terms of use or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England.</p>
 
       <br>
-      <p>Last updated: 27 March 2025</p>
+      <p>Last updated: 9 February 2026</p>
 
     </div>
   </div>